The Part Time Benefits Company

Essential Benefits


That your employees need at a price they can afford.

The PTB Essential Plans

The Part-Time Benefits Company Logo

Essential Preferred Plus

Starting at $1.99 per week

0$ Telemedicine

Unlimited Dr's visits for entire family at $0 Co-Pay (Average ER Vistit costs $1,800)

EAP

EAP: Employee Assistance Program - Instant access to mental health counseling

Dental powered by Aetna Dental Access

Receive up to 50% discount on dental procedures at participating dentists. (Saving families hundreds/thousands per year)

Save 15% - 50% off of glasses, frames, lenses, and more

Vision

Get 15%-65% Vision discounts from most providers in the U.S. (Save!)

Medical Bill Negotiator

Service will review medical and dental bills for accuracy, negotiate a discount and set upayment plan. (Could save Thousand$$$)

Save time and money with Part-Time Benefit plans

Lab Discounts

Up to 85% discounts on RX and 65% off of Labs & X-Rays (Save!)

Save up 85% on labs and X-Rays

CT Scans & Imaging

Save up to 50% off

Benefits Designed for Today's Workforce

*Pricing doesn’t include employee match

Get the Care You Need. Anytime... Anywhere.

Our Doctors are Available by Phone, Video or App – 24/7

24/7 365 access to Drs for the entire family

HOW PTB ESSENTIAL MEMBERS USE TELEMEDICINE

See how Part-Time Benefits makes a difference in people's lives

“I’m a mother to three kids and work full time so it’s really difficult to manage when one of them gets sick. Luckily with Part-Time Benefits and Teladoc I can talk to a doctor anytime 24/7 from anywhere, whether I’m on the road, at home or even in the office. I can’t tell you how many times I’ve used Part-Time Benefits Company, I can’t imagine life without it.” -Sylvia, New York

Families can save thousands per year by using telemedicine

Why use the PTB Essential Plans?

Get the care you need when you need it!

How to use the PTB Essential Plans

 First, select the package that is right for you. You will receive your account information via email within hours and you can begin using your Part Time Benefits Essential membership the next day! In addition, you will receive a physical membership kit in the mail in just a few short days. Using your Part Time Benefits Essential membership is easy! Simply use your membership card, log into your member portal online, or use our convenient app.

and remember… Part-Time Benefits works with or without insurance!

See How National Health & Wellness Is Changing Lives

Plan Features and Find a Provider

Teladoc

Feel better now! 24/7 access to a doctor is only a call or click away—anytime, anywhere with a $0 visit fee for general medical issues. With Teladoc, you can talk to a doctor by phone or online video to get a diagnosis, treatment options and prescription, if medically necessary. Save time and money by avoiding crowded waiting rooms in the doctor’s office, urgent care clinic or ER. Just use your phone, computer, smartphone or tablet to get a quick diagnosis by a U.S. licensed physician.

General Medical

  • Treatment for common medical issues such as colds, flu, poison ivy, respiratory infections, bronchitis, pink eye, sinus problems, allergies, urinary tract infections and ear infections
  • 10 minute average doctor response time
  • Includes spouse and dependents — from children to seniors
  • If you are caring for an aging parent or loved one, you can provide them access to $49 visits
  • U.S. board-certified doctors with an average 20 years practice experience

Nutrition

  • Registered dietitians help members develop personalized eating plans or manage health conditions like diabetes or high blood pressure
  • $59 per consultation

Dermatology

  • Upload images for a quick, convenient, and discreet treatment plan within 2 business days for skin conditions such as rash, acne, psoriasis, suspicious moles, and more
  • $75 per consult, plus one follow-up question

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FAQs

Do I speak with real doctors?
Yes. You will speak with doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, Teladoc will connect you with a doctor licensed in your state.

 
What are some of the common conditions Teladoc treats?
Common conditions include sinus problems, respiratory infections, allergies, urinary tract infections, cold and flu symptoms and many other non-emergency illnesses.
 
Can Teladoc handle my emergency situations?
Teladoc is designed to handle non-emergent medical problems. You should not use it if you are experiencing a medical emergency.
 
Can I request a particular doctor?
No. Teladoc is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with a Teladoc doctor. Please know that all Teladoc doctors are highly qualified and go through rigorous training and credentialing.
 
Can I get a prescription?
Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant drugs such as Cymbalta, Prozac and Zoloft. Based on treatment protocols, doctors may not prescribe an antibiotic for viral illnesses such as most colds, sore throats, coughs, sinus infections and the flu. Doctors may suggest alternative treatment options such as a prescription for symptom relief or over-the-counter medication. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc.
 
How are prescriptions sent to the pharmacy?
Teladoc does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically or by phone to your pharmacy.
 
Is my electronic health record kept private?
Teladoc employs robust encryption methods to protect your personal information. You determine who can see the information in your record.
 
Can I call Teladoc outside of the United States?
No. Teladoc visits are unavailable outside of the United States.

Dental powered by Aetna Dental Access®

To locate a provider, click here.

Smile brighter with big savings at over 262,000* available dental practice locations nationwide. Use your card over and over again to keep your teeth sparkling clean!

  • In most instances, save 15% to 50% per visit**
  • Save on dental services such as cleanings, X-rays, crowns, root canals and fillings
  • Need specialty dental care? Save on orthodontics and periodontics, too!
  • Show your card with the Aetna Dental Access® logo and pay the discounted price at checkout

*As of April 2020. **Actual costs and savings vary by provider, service and geographical area.

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Savings Examples

ProcedureAverage Cost*Average Cost with Aetna Dental Access*Member Savings
Periodic Oral Exam$64$38$26
Comprehensive Oral Exam$104$62$42
X-Ray, Intraoral–Complete Series Including Bitewing$165$99$66
X-Ray, Bitewings– Four Films$76$46$30
X-Ray Panoramic Film$134$80$54
Cleaning (Prophylaxis)–Adult$111$67$44
Cleaning (Prophylaxis)–Child$86$52$34
 Fluoride Application$45$27$18
Sealant Per Tooth$67$40$27
Filling– 1 Surface Resin (White) Filling, Front (Anterior) Tooth$191$115$76
Crown- Porcelain Fused to High Nobel Metal (i.e. gold)$1,284$770$514
Restorative Crown- Porcelain Fused to Nobel Metal$1,199$719$480
Root Canal Front Tooth (Anterior) Excluding Final Restoration$951$571$380
Root Canal Premolar Tooth (Bicuspid), Excluding Final Restoration$1,084$650$434
Root Canal Molar, Excluding Final Restoration$1,350$810$540
Osseous Surgery, Four Or More Contiguous Teeth – Modifies Bony Support of Teeth$1,477$886$591
Scaling/Root Planing Four or More Contiguous Teeth$289$173$116
Periodontal Maintenance For Patients Who Have Been Previously Treated For Periodontal Disease.$170$102$68
Complete Upper Denture (Maxillary)$1,616$970$646
Extraction of Erupted Tooth or Exposed Root – Includes Local Anesthesia and Suturing If Needed$200$120$80
General Anesthesia$241$145$96
IV Sedation/Analgesia$211$127$84
Occlusal Guard – Hard Appliance, Full Arch$613$368$245

*Actual costs and savings may vary by provider, service and geographic location. We use the average of negotiated fees from participating providers to determine the average costs, as shown on the chart. 1 The select regional average cost represents the average fees for the procedures listed above in Los Angeles, Orlando, Chicago and New York City, as displayed in the cost of care tool as of February 2024.

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Dental powered by Aetna Dental Access® FAQ

Can I receive a discount at any dental office?
You must go to a participating provider in order to receive your discount. Find participating providers in the app or online, or call Member Support Monday to Friday, 7:00 am to 7:00 pm and Saturday, 8:00 am to 5:00 pm Central Time for questions or help locating a provider.

How many times can I use the Dental benefit?
There is no limit to the amount of times this benefit can be used.

What if my dentist is not a participating provider?
Recommend a Provider through the app, online or by calling Member Support. Submit the provider’s information, and Aetna will contact the provider about joining the network.

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Statistics

“84.9% of children aged 2-17 years had a dental visit in the past year.” CDC/National Center for Health Statistics, 2017

“64% of adults aged 18-64 had a dental visit in the past year.” CDC/National Center for Health Statistics, 2017

“31.6% of adults aged 20-44 have untreated dental caries.” CDC/National Center for Health Statistics, 2013-2017

“Annual U.S. spending on dental care is projected to reach $192 billion by 2026.” Health Affairs, 2018

“Dental cavities are the most common chronic disease for children in the United States.” Comprehensive Dental Reform Act, 2015

“25% of American adults who have attained 65 years of age have lost all their teeth.” Comprehensive Dental Reform Act, 2015

“Untreated oral health problems contribute to an increased risk for serious medical conditions such as diabetes, hospital-acquired pneumonia, and poor birth outcomes.” Comprehensive Dental Reform Act, 2015

“According to a report by the Surgeon General of the United States, students miss more than 51,000,000 hours of school and employed adults lose more than 164,000,000 hours of work each year due to dental diseases and dental visits.” Comprehensive Dental Reform Act, 2015

“More than 47,000,000 people live in a dental Health Professional Shortage Area where the number of dentists for the population size is inadequate and people may face significant challenges accessing oral health care.” Comprehensive Dental Reform Act, 2015

“More than 1 in 4 Americans do not have dental health insurance which is far greater than the number of individuals who lack general health insurance.” Comprehensive Dental Reform Act, 2015

“The Medicare program and the Department of Veterans Affairs do not provide dental coverage to the majority of their beneficiaries, and States can elect whether to provide dental coverage to adults under the Medicaid program.” Comprehensive Dental Reform Act, 2015

“A minority of practicing dentists in the United States provide care to individuals enrolled in Medicaid, and a very small percentage of dentists devote a substantial part of their practice towards caring for individuals who are underserved.” Comprehensive Dental Reform Act, 2015

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Dental Benefit is not available to VT residents.

The discount program provides access to the Aetna Dental Access® network, which is administered by Aetna Life Insurance Company (ALIC). ALIC does not offer or administer the discount program, and is not an affiliate, agent or principal of the discount program. Dental providers are independent contractors and not employees or agents of ALIC. ALIC does not provide dental care or treatment and is not responsible for outcomes.

Coast to Coast Vision™

To locate a provider, click here.

Your eyes are the windows to your health. Now you and your family can see better savings at over 20,000 vision providers nationwide, including national chains and local retailers. You save 10% to 60% on glasses, contacts, laser surgery, and exams.

  • 30% to 60% off prescription eyewear including most frames, lenses and specialty items such as tints, coatings and UV protection
  • 10% to 30% off eye exams
  • Participating chains include LensCrafters, Pearle Vision, Visionworks, JCPenney, Target and more
  • Your eye doctor not in our network? The nomination process is a breeze!
  • 10% to 40% off contact lenses through America’s Eyewear mail order service
  • 30% to 50% off the national average cost of LASIK surgery.

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Savings Examples

Example 1 – New York, NY
Regular Exam (Ophthalmologist)$150.00
CTC Member pays:$120.00
Savings$30.00
  
Conventional Lasik:$5,500.00
CTC Member Pays:$3,600.00
Savings$1,900.00
TOTAL SAVINGS$1,930.00
Example 2 – Dallas, TX
Regular Exam (Ophthalmologist)$190.00
CTC Member pays:$133.00
Savings$57.00
  
Frames (Regular)$89.95
CTC Member Pays:$58.47
Savings:$31.48
  
Progressive / Polycarbonate$209.00
CTC Member pays:$156.75
Savings$52.25
TOTAL SAVINGS$140.73
Example 3 – Tampa, FL
Extended Exam (Ophthalmologist)$225.00
CTC Member pays:$157.50
Savings$67.50
  
Frames (Designer)$200.00
CTC Member Pays:$72.72
Savings$127.28
  
Single Vision Lens (Plastic)$170.00
CTC Member pays:$110.50
Savings$59.50
TOTAL SAVINGS$254.28

FAQs

Q. What is the vision benefit? Does it include eye exams? Does it include contact lenses?
A. The vision benefit offers 30% to 60% discounts on eyewear and eye care at more than 20,000 vision providers throughout the United States. Providers include national optical chains such as LensCrafters, Pearle Vision, Visionworks and JCPenney, as well as regional chains and thousands of independent practitioners. Often many participating locations offer discounts of 10% on eye exams for both eye glasses and contact lenses. Additionally, the ophthalmology portion of the network offers 10% to 30% discounts on eye exams and surgical procedures, including the popular laser surgeries in select markets.

On average, members receive a 20% discount on replacement contact lenses (excluding disposable lenses) at retail locations. Members may elect to use the mail order service to purchase replacement contact lenses (including disposables) at a 20% to 40% discount.

Q. Is Coast to Coast Vision™ (CTC) discount insurance?
A. No. While an insured plan is available, CTC is a discount eyewear and eye care program. There is no paperwork. The participating retail optical locations will give the discount at the time of the purchase.

Q. Can members use CTC if they already have vision insurance?
A. Yes. In most cases CTC can be utilized to reduce out of pocket expenses. For example, once the insurance benefit has been exhausted, members may use their discount to buy additional pairs of glasses or contacts.

Q. Is there a limit on the number of times the benefit can be used?
A. There is no limit on the number of times the member or family member can take advantage of the savings provided by CTC.

Q. Does the CTC discount include family members?
A. It includes the member, their spouse and all legal dependents.

Q. What is included with CTC membership?
A. Prescription glasses and contact lenses are discounted 30% to 60% in most cases. Eye exams are discounted 10% to 30% where available.

Q. Why does the discount vary from 10% to 60%?
A. Many variables go into the calculation of the discount such as market demographics, location, hours of operation, one-hour service capability and level of retail mark-up.

Example – a chain provider in a major metropolitan mall, open seven days a week, 10 hours a day with an on-site lab, will more than likely have a different mark-up than an independent practitioner in a rural community. However, members will pay almost exactly the same price for the exact same materials regardless of where the purchase is made. Only the percentage of discount off retail may vary.

Q. Can members receive the discount at any optical location?
A. No. Members must go to an optical location that is contracted with Coast to Coast Vision to receive a discount. Our providers include national, regional and local chains as well as thousands of independent professionals.

Q. What is a dispensing fee?
A. The dispensing fee is the amount of money that is added to the provider’s wholesale acquisition cost of materials. It is generally the only profit made by the provider on your purchase.

Q. Is the eye exam discounted?
A. Yes, at approximately 4,000 of our 20,000 vision providers nationwide. Our member service representatives can tell you which locations discount eye exams in your area.

Q. What do I do when I get to the location to get my discount?
A. All you need to do to receive your discount is show the provider your membership card and tell them you are with Coast to Coast Vision. It is very important that you mention Coast to Coast Vision Network to ensure a discount at the time of purchase.

Q. Do I get the discount if the store is running a sale?
A. The location will not combine our contracted discount with the sale price. However, in most cases, the Coast To Coast Vision price will be better than the sale price.

Q. Do the retail locations mark up the merchandise to give me the discount?
A. No, you receive the discount because CTC brings the buying power of millions of members to the optical retailers participating with us.

Q. How do I get my eye doctor or optician on the Coast To Coast Vision network?
A. If you wish to refer your doctor to the CTC network, just give us their name, address and phone number and we will contact them about becoming a provider. If your practitioner does not wish to join the plan, you can still use him/her for your eye exam. Simply take your prescription to one of our participating providers to receive your discount on glasses or contact lenses.

Q. How can I be guaranteed the greatest savings on contact lenses for me and for my husband?
A. Although members receive a 10% to 20% discount when purchasing replacement contact lenses at participating optical centers, the greatest savings and selection for contact lenses is often offered through the mail order program. Replacement contact lenses are discounted at 20% to 40% below retail.

Q. Can I purchase disposable contact lenses at a discount through a participating optical center?
A. No. Disposable lenses are generally priced as “loss leaders” at the retail stores. However, members can use the mail order contact lens program to receive discounts when ordering disposable lenses.

Q. What if my contact lenses are destroyed while I’m on vacation?
A. Simply call the toll-free number on the back of your membership card. The patient registration keeps your prescription on file until it expires and we can send your replacements overnight to you almost anywhere in the world.

Q. What is LASIK?
A. LASIK (Laser-Assisted In Situ Keratomileusis) is an outpatient treatment that uses an Excimer Laser (cool beam of light) to gently reshape the front surface of the eye (the cornea). Reshaping the cornea redirects the light angle as it enters the eye to refocus correctly on the retina. This allows images to be more sharply focused. Vision recovery is rapid, and there is little or no post-operative pain. With refractive procedures, your dependence upon glasses and contact lenses should diminish significantly.

Q. Can LASIK be done if I have astigmatism?
A. Yes, the LASIK procedure has been approved to effectively treat astigmatism as well as myopia (nearsightedness) and hyperopia (farsightedness).

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STATISTICS

“The national average charge for an eye exam is $201 for those without insurance.”
VSP, 2020

“More than 150 million Americans wear corrective eyewear for their refractive error. In addition to glasses, approximately 37 million Americans wear contact lenses to address refractive error.”
2020Vision, 2018

“The average cost of LASIK surgery performed in the United States in 2019 was $2,246 per eye.”
All About Vision, 2019

“It is estimated that in 2024 the total cost of vision problems to the United States will be over 193 billion dollars.”
Statista, 2017

“More than half of adult Americans did not seek eye care due to lack of awareness or costs.”
CDC, 2017

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Rx Valet

  •     Save 10% to 80% on prescription medications.
  •     Simply search for your medication and instantly see a discounted price! Prescriptions can be filled at the pharmacy of   your choice.
  •     Discounts available at all retail pharmacies.
  •     For additional savings, a mail order option is available and includes free shipping.
  •     Can’t afford a medication? Contact us and we’ll see if we have options which can help.

Pharmacy discounts are Not Insurance and are Not Intended as a Substitute for Insurance. The discount is only available at participating pharmacies.

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ID Sanctuary™

Thieves want to steal your identity. Don’t let them get away with it! ID Sanctuary combines the power of FraudScout® credit & fraud monitoring and LifeStages® identity management services. With ID Sanctuary, you can rely on immediate, personalized attention from a fraud specialist whenever you need it. Fraud specialists are armed with the knowledge to help reduce the risk of identity theft and provide unlimited restoration assistance should you fall victim—giving you emotional support and peace of mind.

  • Unlimited 24/7 restoration assistance whenever your identity has been compromised
  • Step-by-step guidance through the identity restoration process if you become a victim of identity theft or fraud
  • Document replacement assistance when identification documents such as Social Security cards, birth certificates, passports and driver’s licenses are lost, stolen or destroyed
  • Checking and savings account alerts
  • Credit inquiry activity alerts
  • One bureau credit report, credit score and monitoring
  • Access to an online educational resource with new articles, information, tips and best practices to protect against identity theft
  • Includes you and up to four legal dependents 18 and over

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ID Sanctuary™ FAQ


Q. What is identity theft?
A. ID theft is the misuse of an individual’s personally identifiable information (PII). In true identity theft, an identity thief fraudulently uses another person’s PII (name, Social Security number, date of birth, address, etc.) to obtain goods, services and/or employment, open new accounts for financial gain, or hide a real identity. Victims may not know about the fraud for a long time, which can allow the criminal to continue the ruse for months or even years.  In recent years, the PII definition has expanded to include other personal information such a mother’s maiden name, pet names and other information which can often be a key to uncovering other PII or enabling a bad actor to gain access to otherwise protected information. 

Q. How do identity thieves get to my information?
A. Some of the most common methods include:

  • Dumpster diving for credit card statements, loan applications, and other documents containing names, addresses, account information, and SSNs
  • Stealing mail from unlocked boxes
  • Impersonating a loan officer, employer or landlord to obtain access to credit files
  • Taking advantage of “insider” access to names, addresses, birth dates, and SSN
  • Shoulder surfing when people are using laptops in public places or watching ATM transactions and public phones to capture PINs
  • Hacking into an organization’s database to steal sensitive information

Q. What do criminals do with my identification information?
A. Some examples of the many ways criminals use stolen identity information are to:

  • Obtain credit fraudulently from banks and retailers
  • Steal money from victim’s existing accounts
  • Apply for loans
  • Establish accounts with utility companies
  • Rent an apartment
  • Obtain a job
  • Receive medical care

Q. How does ID Sanctuary monitor my identity?
A. ID Sanctuary detects potential fraud by monitoring a full-range of credit and non-credit information including:

  • Public records
  • Change of Address
  • Court records
  • Single bureau credit report and score
  • Cyber internet surveillance – chat rooms and websites are monitored for your PII (name, SSN, email, phone number, credit/debit cards)
  • Social media channels

Q. How does ID Sanctuary resolve identity theft when it occurs?
A. As a member, you can call the toll-free number on the back of your membership card for 24/7 assistance. A fraud investigator from CyberScout will lead the restoration process and help you every step of the way. You will receive a personalized review and a customized, appropriate course of action. Once fraud has been resolved, your fraud specialist will conduct a six-month follow-up to ensure no other issues have occurred and to answer any additional questions.

Q. How is a credit score different from a credit report?
A. Your credit score is a numerical representation of the history of credit use found in your credit report. Your credit report lists the details of your credit history, which can include creditor names, addresses, loan amounts, credit limits, payments made on time or past due, and amount of monthly payments. The ID Sanctuary free credit report is provided by TransUnion.

Q. How does monitoring protect me from identity theft?
A. Credit report monitoring does not prevent identity theft. However, it can alert you to activity that may indicate identity theft is being attempted or has taken place. If you learn someone used your data to apply for credit, ID Sanctuary can help you take steps to prevent future misuse of your data.

Q. Is a Power Of Attorney required for resolution services?
A. No. Resolution experts will lead the resolution process and help you every step of the way. You will receive a personalized review and a customized, appropriate course of action. However, you may submit a LPOA if you prefer CyberScout to work completely on your behalf.

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Legal Access

Get your legal questions answered by experienced lawyers at discounted rates. Attorneys help with traffic tickets, bankruptcy, divorce, and spousal and child support. Additional services are also available at no cost to you!
  • Free services* include one-on-one consultations, attorney-made phone calls, help with legal documents, assistance with government programs, representation in small claims court, and a Simple and Living Will
  • Attorneys charge 25% off their hourly rate
  • You’ll be referred to plan attorneys based on location, language and area of law
  • Also available for your spouse, dependents up to age 23, your parents and your spouse’s parents
* In many states, attorney liability may require plan attorneys to obtain a retainer from the member prior to providing some of the free member benefits.

 

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Diagnostic Imaging

A better image leads to a better diagnosis, better treatment and a better recovery. Access high-quality medical imaging, gastroenterology services, and lab tests at discounted pre-negotiated rates. Save money on MRI, CT scans, and more. Receive a free diabetes wellness lab test with scheduled imaging services. Additionally, you can conveniently screen for colorectal cancer with an accurate at-home kit, avoiding the need for a doctor’s visit.

  • Discounted and transparent rates for MRI, CT, ultrasounds, X-rays, colonoscopy, upper endoscopy, hemorrhoid banding and GI consults
  • 10% off at-home colorectal cancer screening kit
  • 10% off common lab tests at clinical lab locations nationwide

Lab Testing

Know your numbers! You have direct access to over 1,500 major clinical laboratories nationwide where you can save 10% to 80% on typical costs for lab work. Find a location near you and order online or by phone.

  • Test categories include allergies, vitamin and cholesterol levels, liver function, fertility, thyroid and more
  • Confidential results in as little as 24 hours for most tests

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TestRetail PriceYour PriceYou Save
CWP*$535$97$438
PSA$107$44$63
Thyroid Panel w/THS$174$49$125

*Comprehensive Wellness Profile (CWP) with 50+ results includes: cbc, lipids, kidney, liver, glucose, electrolytes, bone and minerals.

Lab Testing FAQ

I feel healthy, so why should I get tested?
A serious medical condition such as heart disease, prostate cancer, or diabetes can exist without noticeable symptoms for up to two years. Early detection is your best defense. A simple blood test can increase your chances of identifying potential medical conditions, and establish a baseline of your normal ranges from which future tests can be monitored.

Will this test be paid for by insurance?
This lab testing benefit service does not file insurance claims. Some insurance plans have a wellness or prevention benefit included. The lab testing service can provide you with CPT codes so that you may file for reimbursement yourself. There is no guarantee your claim will be reimbursed. Contact your insurance provider for your benefits and reimbursement options.

Do I need to see my health care provider to get tested?
Direct access testing allows greater participation in one’s own health care. Your health care provider can refer you to one of the participating lab facilities, but it’s not a requirement. However, you will be asked to provide the specific name of the test you wish to order. This service is not allowed to make any test recommendations. Participating lab facilities are CLIA-certified and regulated by appropriate governmental agencies.

What is the testing procedure?
First you order your test online, through chat, or by telephone. Next, print your requisition form which you must have when you go to the Patient Service Center for your blood draw. The lab will not draw your blood without the requisition*. There, your blood is drawn by a certified phlebotomist. The results are received by our office generally within 24-48 hours for most tests and uploaded to your secure online account.

*When you go to the lab to have your blood drawn, take the requisition form and your photo ID. If you bring a requisition to a lab OTHER than the one provided through this service, you will receive a bill from that lab for which you will be responsible. Bring NO other requisition forms. If you go to another lab that is not included in the list of participating Patient Service Centers, you will be responsible for the bill from that lab

What is a patient service center?
Patient Service Centers are certified laboratories where patients have blood drawn. These centers are staffed by licensed phlebotomists, and are the same facilities used by health care providers.

Do I need an appointment?
An appointment is usually not required at most Patient Service Centers. You are encouraged to call the lab location to confirm their hours of operation, and whether or not an appointment is required.

Will I be able to understand the results?
For assistance in better understanding lab tests and results, please contact your health care provider.

When will I receive the results?
Please view test descriptions for expected turnaround time for each test. Most results are available in as little as 24-48 hours after your blood is drawn. You will receive an email when your results have been uploaded to your secure online account.

Will my health care provider receive a copy of my results?
Your privacy is respected and will remain confidential. You are the only one who receives the results unless you specify otherwise in writing. You can request to have a copy of your results sent to your health care provider only with a signed HIPAA release form giving us the authorization to do so.

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Lab benefit not available in NJ, NY, and RI. This program can be canceled, without notice, at any time, for any reason.

 

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Hearing Aids

If you suffer from hearing loss, you shouldn’t have to empty your wallet to access hearing aids. Retail Hearing Care by Connect Hearing and Home Delivery Hearing Aids by Hearing Assist, the #1 direct to consumer hearing aid brand, will help you find an affordable solution with the fit, comfort, and amplification you need.

Retail Hearing Care by Connect Hearing
  • Free initial screening
  • Discount of 35% off the suggested retail price at retail locations nationwide
  • Two-year supply of hearing aid batteries
  • Two-year warranty
  • One-time replacement for loss or damage*
  • Unlimited follow-up care for cleaning and checkups with purchase

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Hearing FAQ

Q. How many times per year can I use my Retail Hearing Care by Connect Hearing discount?
A. There is no limit on the number of times you may use your discount card for any benefit.
 
Q. Will my spouse use the same membership card for Retail Hearing Care?
A. Yes. Your membership includes your spouse and legal dependents.
 
Q. Is the Retail Hearing Care discount the same at all participating locations?
A. Over 3,000 Connect Hearing locations nationwide offer a 35% discount and a free hearing screening.
 
Q. Does Retail Hearing Care offer more than one brand of hearing aids?
A. Yes. Connect Hearing offers six different brands of hearing aids.
 
Q: Can I use my HSA to purchase?
A: Yes! Hearing Assist hearing aids are a qualified purchase through Flexible Spending & Health Savings Accounts.
 
Q: Does the Home Delivery Hearing Aids discount only work on the initial purchase?
A: No! You can apply the discount to every device purchase, not just the first one.

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Vitamins

Everyone has different health goals, and eVitamins has the products to help you reach them. Find the best prices online for the most trusted brands of vitamins, herbs, nutritional supplements, whole foods, baby care, skincare, and more. Save on products for you, your family and even your pets.

  • Use the mobile app or order online
  • Get an exclusive 10% off orders of $50 or more
  • Enjoy the lowest prices available, with savings up to 75% off typical costs of wellness products
  • Get free shipping on orders over $49, or on nearly 17,000 qualifying items

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Vitamins FAQ

Can I use this benefit at any retail location?
The benefit is only available online.

What are the advantages of using this benefit as opposed to shopping for vitamins at my local retailer?
You can choose from top name brands and over 25,000 products from the convenience of your home or office. eVitamins also boasts the lowest prices in the market, with savings up to 75% off typical costs of wellness products.

Aside from vitamins, what other products are discounted?
In addition to vitamins, you will find discounts on herbs, supplements, whole foods, baby care, bodybuilding, pet supplies, skincare, and more.

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Health Advocate™ Solutions

Healthcare is complicated. Personal Health Advocates help you navigate the insurance and healthcare systems. They can help to:

  • Untangle medical bills and insurance claims
  • Locate doctors, specialists, hospitals, dentists and pharmacies
  • Clarify benefits and answer questions about tests, treatments and medications
  • Coordinate care among multiple providers
  • Assist with eldercare and related healthcare issues
  • Arrange second opinions
  • Transfer medical records
  • Negotiate payment arrangements with providers and find options for non-covered services
  • Provide information about generic drug options

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Health Advocate™ Solutions

Health Advocacy

Q. What are the typical issues that Health Advocacy handles?
A. Health Advocacy representatives can address many medical questions and issues; including finding primary care and specialist physicians and medical institutions, and resolving claims, billing and related administrative problems. Health Advocacy also helps you access community resources, including senior care services that fall outside traditional healthcare coverage.

Q. How do I use this benefit?
A. Whether you’re confused by your health insurance, need help finding a specialist or transferring your medical records, Health Advocacy cuts through the red tape. Call the number on the back of your membership card to speak with a representative.

Q. Who will I speak with when I call?
A. Health Advocacy representatives are typically registered nurses supported by medical directors and benefits and claims specialists, who have a number of years of experience working in healthcare-related jobs. They are screened to make certain that they have both excellent personal communication skills and the necessary professional credentials.

Medical Bill Saver™

Q. How does this benefit save me money?
A. Medical Bill Saver can identify billing and claims processing errors, which could reduce your out-of-pocket expenses. Representatives can also help negotiate provider charges, which can be another source of savings.

Q. How do I use this benefit?
A. Once you receive a medical or dental bill with a remaining balance over $400 which is not covered by your insurance plan, call the number on the back of your membership card. The Medical Bill Saver negotiating team will contact the medical provider and attempt to have your bill reduced. Certain state restrictions may apply.

Q. Who will I speak with when I call?
A. Medical Bill Saver trained professionals are typically registered nurses supported by medical directors and benefits and claims specialists, who have a number of years of experience working in healthcare-related jobs. They are screened to make certain that they have both excellent personal communication skills and the necessary professional credentials.

NurseLine™

Q. Who do I speak with when I call?
A. You will speak with Registered Nurses who will provide you with the best health information available. They use medical protocols developed by Healthwise, one of the most trusted sources of health information and have given reliable medical guidance to millions of Americans.

Q. What types of issues can I call about?
A. Nurses are available 24/7 to answer questions about symptoms, medications, health conditions and offer simple, self-care tips for non-urgent conditions

Q. Can I call about family members?
A. Yes. NurseLine may be used by you, your spouse and your children.

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Need to talk it out? Let experienced counselors help address personal problems. Call 24/7 for an assessment, then schedule up to six free sessions via phone call, virtually, and/or face-to-face to discuss job issues, financial or legal stress, relationship issues, grief or loss, and more.

  • Sessions are typically available within three business days of your initial call
  • Get help determining the best course of action with strategies like goal setting, and solution-focused problem-solving
  • All counselors have a master’s degree and a minimum of 2 years experience post-licensure
  • Counseling Services does not provide financial or legal advice but can assist with stress and anxiety caused by financial or legal issues

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FAQ

Does Counseling Services provide long-term counseling?
No. Counseling Services provides short-term, solutions-focused counseling only.

Will I be charged when using Counseling Services?
No. All six included sessions are free of charge.

How many sessions are included?
Counseling Services provides you and each of your legal dependents with up to six virtual, phone call, and/or face-to-face in-person sessions per issue, per year.

Can dependents of all ages use Counseling Services?
Counseling Services may only be used by dependents aged 14 and above.

How long are the sessions?
The average length of each session is 45-50 minutes.

How do I meet with my counselor?
You can choose to meet with an independently licensed social worker, counselor, or psychologist virtually, via phone call, in-person, or a combination of all three.

Will I speak with a qualified counselor?
Yes. Counseling Services provides you with access to experienced, master’s degree-level, professional counselors.

Can this service assist someone in crisis?
Counseling Services is designed to provide problem assessment, education, information, and assistance with initial crisis management.

What if I need help beyond the scope of Counseling Services?
If needed, counselors will refer you to the right resources for your problem. The cost of these services is not included in this benefit.

Is this service confidential?
Counselors will not release information without your signed consent. However, in specific circumstances such as child or elder abuse incidents, under court order, or when imminent danger or risk is identified, Counseling Services will share information with the required parties.

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Part-Time Benefits Company Q&A

Absolutely! With PTB Advantage Plans you can avoid expensive co-pays and out of pocket costs associated with the ER or Urgent Care. Even if you have telemedicine through your health insurance plan, they usually come with costly consult fees, but with PTB Advantage Plans the consults are always zero cost to you! In addition, you receive other valuable benefits with your membership that you don’t get with your health insurance.

It sure does! Get access to doctors anytime, anywhere with no consult fees. Save money on Dental, vision and prescriptions as well!!

You get all of the following amazing benefits for one low monthly price! TELADOC $0 Consult Telemedicine, Doctors Online, Dental, Vision, RxValet (prescription discount and diabetic supply discount program), Labs, MRI & CT Scans and discounts on vitamins.

If you choose PTB Essential Plan you will get all of this PLUS Health Advocate, Medical Bill Negotiator, ID Theft Protection, Counseling and Legal Access.

You can use your Benefits in one of three simple ways: the MyBenefitsWork app which is available on the App Store and Google Play, use the web portal at mybenefitswork.com, or simply use your membership card that will be mailed directly to your door.

We know you’re excited and want to start using your benefits right away! However, please allow 24-48 hours for processing before using your PTB Advantage Plan. As soon as you get your Group ID and Member ID you can start saving! Please see confirmation email received upon enrollment for more details.

We have you covered! Simply call our customer service call center at 1-800-800-7616

You, your spouse, and any dependents under the age of 26.

We search high and low for the best of the best vendors and negotiate unbeatable pricing so we can pass on the savings to you! Your PTB Advantage Plan Membership has valuable benefits from different vendors we make it easy by housing them all under one roof!

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We Want to Hear From You

Have more questions? Need help figuring out what package is right for you and your family? Contact us today!

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